1. Ensure Availability of all Systems @ 99.9% (HRIS, HireCraft, MDJ, MicroShare).
2.
Ensure SLA Compliance @ 95% Carry out RCA For P1 Incidents are recorded and documented.
3. Ensure 100% compliance to Change Management Process.
4. Ensure vendors deliver work contracted with zero variance of cost and andlt; 2% schedule variance.
5. Ensure OLAs are in place with internal stakeholders/support SMEs and SLAs are in place with service partners to deliver agreed SLAs.
6. Identify to Business Improvement initiatives through problem Management to prevent common SRs/Incidents .
7. Identify to Business Improvement initiatives in line with business needs and develop plan to deliver.
Location:
IND-KA-Bengaluru-BTPCitrine-ML
Created On:
05-Sep-2025
📌 Lead - Applications (India)
🏢 Microland
📍 India
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