- Receive and register resident complaints and service requests (civil, electrical, plumbing, housekeeping, security, etc.).
- Generate and assign work orders to the respective maintenance teams.
- Monitor and track complaints until closure within SLA timelines.
- Provide regular updates to residents regarding complaint status.
- Escalate unresolved or high-priority issues to the Facility Manager.
- Maintain daily complaint register and update helpdesk software/system.
- Prepare daily, weekly, and monthly MIS reports.
- Coordinate with security, housekeeping, technical, and vendor teams.
- Maintain proper documentation as per community SOP.
- Ensure qualified behavior and positive interaction with residents at all times.