Order Operations is the operational backbone of Paessler's go-to-market motion. As an Order Operations Specialist, you will support the full order lifecycle: quote support, order processing through invoicing and cancellations - working closely with Sales, Renewals, and Partner teams to keep deals moving accurately and on time.
This is a collaborative, customer-facing role. You'll be a key point of contact for both internal teams and external customers, helping to resolve order and billing questions with professionalism and care.
- Process orders and quotes — Handle new, upgrade, and renewal quotes and orders across direct and partner channels, and ensure accurate order entry across all product lines
- Support invoicing and billing — Assist with invoice corrections, PO number additions, tax adjustments, and customer billing inquiries
- Manage cancellations — Process auto-renewal cancellations and other cancellation requests in line with established workflows
- Support sanction screening — Review sanction hits, verify data,
and escalate confirmed cases to Legal as needed
- Triage and route tickets — Rotate through the Sales Inbox Ticket Master function, classifying and routing incoming tickets to the right team within SLA