Nagpur, Maharashtra
Job Summary

Role Overview We are looking for a proactive and customer-focused FSO Engineer to provide end-user computing support, deskside services, hardware lifecycle management, and workplace technology support across enterprise environments. The role requires strong troubleshooting skills, operational discipline, and the ability to deliver high-quality IT support while meeting SLAs and business expectations.

Key Responsibilities

Key Responsibilities Provide L1/L2 support for desktops, laptops, mobile devices, printers, and peripherals. Diagnose and resolve hardware, software, operating system, and application-related issues. Support Windows OS, Microsoft 365 applications, Teams, Outlook, OneDrive, and collaboration tools. Execute IMAC (Install, Move, Add, Change) activities for end-user devices. Perform hardware deployments, replacements, upgrades, and break-fix activities. Manage device imaging, configuration, software installations, and endpoint setup. Support meeting rooms, conferencing solutions, and workplace collaboration technologies. Maintain asset inventory records and support asset lifecycle management processes. Coordinate with infrastructure, security, networking, and application teams for issue resolution. Follow ITIL-based Incident, Service Request, Change, and Problem Management processes. Ensure compliance with operational procedures, security standards, and audit requirements.



Create and maintain technical documentation and knowledge base articles.

Skill Requirements

Technical Skills Mandatory Skills Windows 10/11 Administration and Troubleshooting Microsoft Office 365 Suite Active Directory User Administration Hardware and Peripheral Support Remote Desktop Support Laptop/Desktop Imaging and Deployment Printer and Workplace Technology Support ServiceNow or equivalent ITSM tools Preferred Skills Microsoft Intune / SCCM / MECM BigFix or Endpoint Management Tools Mobile Device Management (MDM) Basic Networking (DNS, DHCP, TCP/IP) PowerShell scripting fundamentals Endpoint Security Solutions

Other Requirements

Educational Qualification Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field. Preferred Certifications ITIL Foundation Microsoft 365 Fundamentals Microsoft Endpoint Administrator Fundamentals CompTIA A+ (Preferred) Key Competencies Strong customer service orientation. Excellent communication and stakeholder management skills. Analytical problem-solving ability. Ownership-driven mindset with attention to detail. Ability to work in a rapid-paced global support environment. Team player with a continuous improvement mindset.

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📌 Senior Engineer - Desk Side Services, AMT Asset Management Software (India)
🏢 HCLTech
📍 India