Delivery Skills required are :
Proactive monitoring and investigation of logs: Initiate Unix and Linux, administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket
Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
Process Compliance:
- Gather information from vendor,
customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.�
- Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report),�
- Follow-through and� execute the various Escalation Matrix (Vendor , Internal and Customer defined),�
- Ensure tickets are closed post user/customer communication,�
- Maintain inventory of Network equipment s and links,�
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
Unix and Linux (RHEL, Centos, Ubuntu, OEL)
- Configure and manage user accounts and groups independently
- Install, configure, and manage software packages and services
- Implement and manage file system permissions and security
- Configure basic networking and firewall settings
- Perform system monitoring and basic performance tuning
Location:
IND-KA-Bengaluru-CL
Created On:
28-Jul-2026
📌 Senior Administrator - Unix & Linux () (India)
🏢 Microland
📍 India
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