Job OverviewWe are seeking a proactive and customer-focused Jr. Executive – Customer Success to join our team. The ideal candidate will play a key role in supporting presales meetings, understanding client requirements, assisting customers with product-related queries, and conducting detailed platform demonstrations. This role bridges product knowledge, communication excellence, and sales assistance to ensure customers have a seamless onboarding experience.Key Responsibilities

- Participate in presales meetings with sales executives to capture and document customer requirements.
- Deliver detailed platform walkthroughs covering features across RCS, SMS, WhatsApp, and other integrated communication APIs.
- Respond to customer queries regarding product capabilities, use cases, and integration processes.
- Work with the sales and technical teams to prepare customized proposals or feature presentations.
- Assist in preparing customer requirement documents and solution proposals.
- Maintain updated product knowledge to ensure accurate information delivery during client discussions.
- Support onboarding and post-sales handovers to ensure customers transition smoothly to platform usage.
- Maintain CRM entries and meeting notes to track customer progress and follow-ups.




- Coordinate with internal teams for feature clarifications, demo setup, and technical feasibility checks.
- Contribute to product feedback collection based on recurring customer queries or gaps identified during discussions.

Qualifications and Skills

- Bachelor’s / Master's degree in Business, IT, Computer Science, or a related field.
- 0–2 years of experience in customer success, presales, or client servicing.
- Robust communication, presentation, and interpersonal skills.
- Analytical mindset to understand customer needs and translate them into technical/functional requirements.
- Basic knowledge of cloud or API-based communication services is an advantage.
- Ability to multitask and handle customer interactions professionally.
- Proficient in MS Office, CRM tools, and online meeting platforms.

Key Attributes

- Customer-oriented mindset with a problem-solving approach.
- Collaborative and supportive attitude towards both sales and technical teams.
- Fast learner with the ability to understand complex platform features.
- Detail-oriented with strong documentation and reporting habits.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (India)
🏢 GreenAds Global
📍 India