# Job Description – Team Leader (Telesales)/Inside Sales

## Position

**Team Leader – Telesales**

## Department

Sales / Business Development

## Job Summary

We are looking for an experienced and result-oriented **Team Leader – Telesales** to lead and manage a team of telesales executives. The candidate will be responsible for achieving sales targets, improving team performance, monitoring calls, motivating team members, and ensuring excellent customer interaction.

## Key Responsibilities

* Lead, manage, and motivate a team of Telesales Executives.

* Allocate daily, weekly, and monthly sales targets to team members.

* Monitor team performance and ensure achievement of sales and revenue targets.

* Conduct regular call monitoring and provide feedback for improvement.

* Train and coach team members on sales techniques, objection handling, and customer communication.

* Prepare daily, weekly, and monthly sales performance reports.

* Handle escalated customer queries and support the team in closing sales.

* Track leads and ensure proper follow-up through CRM or calling systems.

* Maintain discipline, attendance, productivity, and quality standards within the team.

* Conduct regular team meetings and performance reviews.





* Develop strategies to improve conversion rates and overall team productivity.

* Coordinate with management and other departments to achieve business objectives.

## Required Skills & Qualifications

* Graduate in any discipline.

* **2–5 years of experience** in Telesales, Telecalling, or Inside Sales.

* Minimum **1–2 years of experience in a Team Leader/Supervisor role** preferred.

* Strong leadership and team management skills.

* Excellent communication and interpersonal skills.

* Good sales, negotiation, and convincing abilities.

* Ability to handle pressure and achieve targets.

* Knowledge of CRM software and MS Excel is preferred.

* Robust problem-solving and decision-making skills.

## Key Performance Indicators (KPIs)

* Team Sales Target Achievement

* Number of Successful Conversions

* Lead Follow-up and Conversion Ratio

* Call Quality and Productivity

* Team Attendance and Performance

* Customer Satisfaction

## Salary

**As per company standards and candidate experience.**

## Job Location

Noida

Pay: ₹500,000.00 - ₹700,000.00 per year

Benefits:

- Cell phone reimbursement
- Flexible schedule

Work Location: In person

📌 Inside Sales (India)
🏢 TGM Group
📍 India