Overview:

The main responsibility of this person is to:

- Manage and process both individual and bulk orders efficiently in MCOE.

- Coordinate with vendors and logistics partners to track and ensure timely delivery of orders.

- Monitor and follow up on all orders, including those placed by other users on request.

- Handle order expediting, cancellations, and modifications as required.

- Provide access and support for NEO and assist with MCOE system access.

- Support equipment-related queries by providing accurate information.

- Prepare and maintain reports related to national inventory and back orders.

Responsibilities:

- Accountable for end-to-end order lifecycle management, ensuring accurate placement, tracking, and closure of individual and bulk orders within defined SLAs.
- Accountable for proactive coordination with vendors and logistics partners to ensure on-time delivery and minimize delays or disruptions.
- Accountable for monitoring and following up on all user-raised orders on request, ensuring visibility, timely updates, and issue resolution.
- Accountable for executing order modifications, cancellations, and expediting requests with minimal impact to operations and cost.




- Accountable for providing and managing user access to NEO and supporting MCOE access requirements, ensuring compliance with access control policies.
- Accountable for delivering accurate equipment-related information and resolving associated queries efficiently.
- Accountable for preparing and maintaining national inventory and backorder reports, ensuring data accuracy for decision-making and planning.
- Accountable for identifying and resolving order or supply chain bottlenecks through cross-functional collaboration.

Qualifications:

- +5 years of experience in Sales/Sales Management
- Bachelor’s in commerce/business administration/marketing, Master’s degree is a plus
- Prior Quick Moving Consumer Goods (FMCG) company experience required
- Development experience related to Data Analytics and Reporting including the usage of relevant tools and software packages
- Development of website and design and layout
- Experience with Tableau, Power BI, Teams, SharePoint
- Propensity to learn PepsiCo software systems
- Strong knowledge of MS Office programs specifically Excel, Power Point, and Access
- Ability to provide superior customer service
- Best-in-class time management skills, ability to multitask, set priorities and plan

📌 Deputy Manager - GSS (India)
🏢 PepsiCo
📍 India