Application Support Engineer (India)

Application Support Engineer (India)

26 Aug
|
Accenture
|
India

26 Aug

Accenture

India

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are seeking a Senior Network Engineer with strong expertise in Enterprise Networking, Cloud, Security, SD-WAN, and Network Automation to support and modernize enterprise network infrastructure. The ideal candidate will leverage AI-assisted operations (AIOps), intelligent observability, automation, and AI-ready infrastructure to improve network performance, security, and operational efficiency while supporting enterprise AI platforms.

Roles & Responsibilities:
Design, implement, and support enterprise LAN/WAN, Data Center, Cisco ACI, Wireless, SD-WAN, and Hybrid Cloud environments.
Configure, troubleshoot, and optimize Cisco Routing & Switching, Firewalls, F5 Load Balancers, and Network Security solutions.
Support cloud networking across Azure and AWS and enable secure hybrid connectivity.
Implement Zero Trust, SASE/SSE, and secure remote access solutions.
Utilize AI-powered monitoring, observability, and AIOps platforms for proactive incident detection, predictive analytics, and faster issue resolution.
Support connectivity for Microsoft Copilot, Azure OpenAI, AI Agents, and enterprise AI platforms by ensuring secure and scalable network infrastructure.
Develop and maintain automation using Python, Ansible, Terraform, and REST APIs to streamline network provisioning, compliance,



and operational tasks.
Collaborate with Cloud, Security, DevOps, and Infrastructure teams to deliver scalable, resilient, and AI-enabled network services.
Prepare technical documentation, support network modernization initiatives, and mentor junior engineers.

Required Skills

Enterprise Network Architecture & Operations
Cisco Routing & Switching
Cisco SD-WAN
F5 BIG-IP Load Balancers
Azure & AWS Cloud Networking
Network Automation (Python, Ansible, Terraform, REST APIs)
TCP/IP, BGP, OSPF, VLANs, QoS, VPNs
Network Monitoring & Observability

Preferred Skills

AI-Assisted Network Operations (AIOps)
Microsoft Copilot for IT Operations
Azure OpenAI & AI Platform Connectivity
AI Agents & RAG Infrastructure Fundamentals
Zero Trust & SASE/SSE
Cisco Meraki, Palo Alto, Zscaler, Netskope
ServiceNow and ITSM Integration

Professional Attributes

Strong troubleshooting, analytical, and problem-solving skills.
Customer-focused with excellent communication and stakeholder management.
Experience working with global teams in enterprise environments.
Automation-first mindset with interest in AI-driven operations.
Ability to lead technical initiatives and contribute to infrastructure modernization.

Education & Experience





Bachelor's Degree in Engineering, Computer Science, Information Technology, Electronics, Telecommunications, or equivalent.
8+ years of experience in Enterprise Networking, Data Center, SD-WAN, Cloud Networking, Security, and Network Operations.
Relevant certifications such as CCNP Enterprise, CCNP Data Center (ACI), Azure Network Engineer (AZ-700), AWS Advanced Networking, Palo Alto PCNSE, or Automation (Python/Ansible/Terraform) are preferred.

AI Skill Highlights

AI-Assisted Network Operations (AIOps)
Microsoft Copilot & AI Productivity Tools
Azure OpenAI & Enterprise AI Platform Connectivity
Intelligent Monitoring & Observability
Network Automation (Python, Ansible, Terraform, REST APIs)
AI-Ready Infrastructure & Hybrid Cloud Networking
Zero Trust & SASE/SSE Security
Infrastructure Modernization & Predictive Operations

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Network Infrastructures.
- Solid understanding of supplier management processes and procurement strategies.
- Experience in cost estimation and financial analysis related to service delivery.
- Ability to develop and present proposals and client-facing documentation effectively.
- Skilled in contract negotiation and vendor relationship management.
- Familiarity with information technology spend management and business management services.

Additional Information:

- The candidate should have minimum 5 years of experience in Network Infrastructures.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (India)
🏢 Accenture
📍 India

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