Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : AI Agents & Workflow Integration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic workplace.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in AI Agents & Workflow Integration.
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Experience in integrating AI-driven agents within existing workflows to enhance automation and efficiency.
- Ability to work with cross-functional teams to implement and support integrated solutions.
- Familiarity with monitoring tools and techniques to proactively identify system anomalies.
- Excellent communication skills to document issues and collaborate effectively with technical and non-technical stakeholders.

Additional Information:

- The candidate should have minimum 5 years of experience in AI Agents & Workflow Integration.

- This position is based at our PDC3C - SEZ location.

- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (India)
🏢 Accenture
📍 India