Job Description – Logistics & Sales ExecutiveJob Summary

The Logistics & Sales Executive will be responsible for coordinating order dispatches, tracking shipments, managing delivery issues, providing customer support, and driving upselling and cross-selling opportunities through customer interactions.

The role requires close coordination with warehouses, logistics partners, e-commerce/quick-commerce platforms, and customers to ensure smooth order fulfillment while also increasing Average Order Value (AOV) and repeat purchases.

Key Responsibilities1. Logistics & Order Management

- Coordinate daily order processing, packing, and dispatch activities.
- Monitor shipment status and ensure timely deliveries.
- Coordinate with warehouses, aggregators, courier, and delivery partners.
- Resolve delivery delays, shortages, RTOs, and damaged shipment issues.
- Maintain dispatch, delivery, and inventory records.
- Prepare daily/weekly logistics MIS and reports.
- Ensure proper documentation for invoices, e-way bills, and dispatch records.
- Coordinate with e-commerce and quick-commerce partners for order fulfillment.

2. Customer Support

- Handle customer queries through phone, WhatsApp, email, and other communication channels.
- Resolve complaints related to orders, deliveries, payments, products, and returns.
- Provide customers with timely order and delivery updates.
- Maintain customer records and service requests.
- Coordinate with internal teams to resolve customer issues quickly.
- Maintain high customer satisfaction and response-time standards.

3. Upselling & Cross-Selling

- Identify opportunities to increase order value during customer interactions.
- Recommend relevant products based on the customer's purchase.

Example:
If a customer is purchasing Cow Ghee, suggest complementary products such as Honey, Himalayan Pink Salt, Protein Coffee, or another Ghee variant.

- Communicate product benefits, offers, combos,



and ongoing promotions.
- Encourage customers to add relevant products to their existing order.
- Promote combo packs, higher-value packs, and multiple-SKU purchases.
- Follow up with customers for repeat purchases and relevant product recommendations.
- Maintain a consultative selling approach — recommend, don't force.
- Work towards improving AOV, conversion rate, repeat purchase rate, and upsell revenue.

Key Sales KPIs

- Upselling Revenue
- Cross-Selling Revenue
- Average Order Value (AOV)
- Add-on Product Rate
- Repeat Purchase Rate
- Customer Conversion Rate
- Customer Satisfaction / Response Time

Required Skills

- Excellent communication and convincing skills.
- Solid customer-handling and relationship-building abilities.
- Basic sales and upselling skills.
- Strong coordination and problem-solving abilities.
- Proficiency in MS Excel, Word, and email communication.
- Understanding of logistics and e-commerce operations.
- Ability to manage multiple customers and operational tasks simultaneously.
- Target-oriented and comfortable working with sales KPIs.

Qualification & Experience

- Graduate in any discipline; MBA/PGDM preferred.
- 1–3 years of experience in Logistics, Customer Support, Inside Sales, E-commerce, FMCG, or Quick Commerce.
- Experience in D2C/e-commerce customer handling and upselling will be preferred.

Key Competencies

- Customer-centric approach
- Sales-oriented mindset
- Communication & persuasion
- Attention to detail
- Problem-solving
- Time management
- Team coordination
- Analytical & reporting skills
- Upselling & cross-selling ability
- Target/KPI orientation

Role ObjectiveEnsure every order is delivered smoothly while maximizing customer value through relevant product recommendations, upselling, cross-selling, and repeat purchases.

Interested Candidate contact at +91-XXXXXXXXXX or mail at [email protected]

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Logistics Executive and Sales Executive (India)
🏢 Sanjeevani Agrofoods
📍 India