Job Description – US Healthcare Voice ProcessKey Responsibilities

- Make outbound calls to US insurance providers to follow up on medical claims.
- Handle inbound queries related to claims, billing status, and patient appointments.
- Schedule patient appointments and accurately update patient/claim records in the system.
- Document call details and update claim status accurately.
- Meet daily and weekly performance targets related to call handling and collections.
- Coordinate with internal teams for smooth and timely claim resolution.

Required Qualifications & Skills

- Fluent English communication is compulsory – both verbal and written.
- Typing speed: 25+ WPM.
- Basic knowledge of computers and MS Office.
- Freshers and candidates with prior Healthcare/BPO experience are welcome.
- Good communication, listening, and interpersonal skills.




- Willingness to work in a US night-shift process.

Night Shift Timing - 05:30 PM to 02:30 AM

Advantages

- Attendance Bonus
- Retention Bonus
- Leave Bonus
- Paid Sick Time & Paid Time Off
- Provident Fund (PF)
- Meal Facility

Contact

Speak with the Employer: +91-XXXXXXXXXX

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Satellite, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

- Bachelor's (Required)

Language:

- English (Required)

Shift availability:

- Night Shift (Required)

Work Location: In person

📌 Process Associate Night Shift (India)
🏢 Future Healthcares
📍 India