Job Description: Client Relationship Manager (CRM)

Company: Intigate Technologies Pvt Ltd

Location: Noida (Sector 63)

Experience: 1–3 Years

Employment Type: Full time | Immediate Joiner

Location: Noida Sector 63, Near Noida Sector 62 Metro Station

Job Summary

We are seeking a dynamic and client-focused Client Relationship Manager (CRM) to build and maintain strong relationships with clients, ensure client satisfaction, and contribute to business growth.

Key skills for Client Relationship Management:

· Making sure all the leads of the clients after placing orders are met.

· Ensuring your existing clients are satisfied through after-sales service.

· Always ask them for true feedback.

· Servicing the client after receiving the order till the time of collection of payment.

· Resolve the queries and questions of all the clients.

· Give or support the participants/clients about company products or services.

· Acting as a point of contact for complaints and escalating issues to the concern.

· Understand client queries and solve them in any manner.

· Manage and maintain client relationships

· Understand client requirements and provide appropriate solutions

· Handle client queries and resolve issues promptly

· Maintain client records and reports





· Ensure client retention and satisfaction

CLIENT RELATIONSHIP MANAGER: Key Skills Required

· Polite disposition.

· Ability of rigorous follow up.

· The ability to communicate confidently – both through speaking and writing – with colleagues and clients.

· Ability to understand the circumstances and act accordingly.

· Proactive.

· Thorough knowledge of products/services.

· Always available on calls.

· Problem-solving and negotiation skills

· Time management and multitasking

· Knowledge of CRM tools (preferred)

Salary: Remuneration for this post should be under 15k to 20k.

If you have big clients, the salary can go up to 25k to 30k. (Negotiable)

P:S - CRM should stay at a maximum distance of 30-45 mins from the office.

Most important rule for MD - You have to sit with the CRM twice or thrice in a week to understand the client’s queries. Support them to retain your clients.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 CRM Executive (India)
🏢 Intigate technologies
📍 India