We are hiring for a NOC operations head for a global IT company based out of chennai.

Role Overview
We are looking for a senior Delivery Leader with strong NOC experience and exposure to SOC operations to lead large-scale service delivery and manage key client relationships.
The role requires an individual with exceptional communication, executive presence, and client-facing skills , as the ability to engage confidently with senior clients will be a critical success factor.

Key Responsibilities
NOC & SOC Delivery
Lead and manage end-to-end NOC operations, with exposure to or experience in SOC, ensuring service quality, SLA adherence, operational efficiency, and continuous improvement.

Service Delivery Management
Own overall delivery performance, including service governance, operational reviews, escalations, risk management, and delivery excellence.

Client & Stakeholder Management
Act as a senior point of contact for clients, building strong relationships and confidently managing service reviews, escalations, expectations, and strategic discussions.

Operational Leadership
Lead large and diverse delivery teams, drive accountability, and ensure smooth coordination across operations, technology, security, and other internal stakeholders.

Governance & Performance Management
Establish solid governance mechanisms, monitor key operational KPIs, drive SLA performance, and proactively identify and address service risks.

Service Improvement
Drive initiatives to improve operational efficiency, service quality, automation, productivity, and overall customer experience.

Escalation & Crisis Management
Manage critical incidents and senior-level escalations, ensuring effective communication, stakeholder alignment, and timely resolution.

Business & Delivery Growth
Partner with internal leadership and clients to identify opportunities for service expansion, transformation, and improvement.

Relevant Experience




Significant experience in NOC operations and service delivery , with subsequent exposure to or experience managing SOC operations .
Strong background in IT/Technology Infrastructure, Managed Services, Network Operations, or Cybersecurity Operations .
Demonstrated experience leading large-scale or complex delivery operations.
Strong experience managing enterprise and senior client stakeholders .
Experience in service governance, SLA management, operational reviews, escalations, and service improvement.
Ability to manage multiple stakeholders across clients, delivery teams, and internal leadership
.
Qualifications
Bachelor's degree in Engineering, Technology, Computer Science, or a related discipline.
Relevant certifications in IT Service Management, Networking, Cloud, Cybersecurity, or Service Delivery will be an added advantage.
Advanced management or leadership qualifications will be preferred but are not mandatory.

Key Skills & Competencies
Exceptional verbal and written communication skills.
Strong executive presence and ability to interact confidently with senior clients.
Excellent client relationship and stakeholder management skills.
Strong NOC and service delivery expertise, with exposure to SOC operations.
Proven leadership and people management capability.
Strong understanding of SLAs, KPIs, service governance, and operational performance.
Ability to manage critical escalations and high-pressure situations.
Strong problem-solving, decision-making, and execution skills.
Ability to drive accountability across multiple teams and stakeholders.

Ideal Candidate
The ideal candidate is a senior NOC Delivery Leader who has progressed into broader service delivery and has exposure to SOC operations . More importantly, the person should have a strong client-facing personality, excellent communication skills, and the confidence to represent the organisation in front of senior client stakeholders .

📌 Head of Network Operations (Chennai)
🏢 Syncarp
📍 Chennai