Roles and Responsibility

- Manage and lead a team of customer service representatives to achieve sales targets and improve customer satisfaction.
- Develop and implement effective sales strategies to drive revenue growth.
- Analyze market trends and competitor activity to identify opportunities for improvement.
- Collaborate with cross-functional teams to resolve customer complaints and enhance overall customer experience.
- Monitor and report on key performance indicators to senior management.
- Coach and train team members to improve their skills and performance.

Job Requirements

- Proven experience in a leadership role within the BPO/Call Centre industry.
- Solid understanding of sales principles and practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with CRM software and other sales tools.

📌 Assistant Manager (Gurugram)
🏢 TP
📍 Gurugram