- Investigation of assigned customer complaints and provide timdly resolution
- Root cause analysis of complaints and suggest corrective actions
- Primary contact for all customer experience reporting and complaint handling activities
- This individual is responsible for independently receiving, documenting, investigating, and coordinating responses on all complaints.
- Would be cross trained to resolve complaints faster.
- Ensures timely investigation of and response to all complaints. This involves initiating and participating in investigations and corrective action arising from complaints.
- This individual will be responsible for handling the concern for the walk in customers and ensuring timely closure of complaints & requests.
- Will be responsible for processing NOCs/NDC s for all request received and getting in touch with the customer in case it s returned to office

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Advisor (Gurugram)
🏢 home credit
📍 Gurugram