Job Responsibilities-

• Ensure successful execution of training needs

• Measure program training effectiveness

• Conduct Monthly Business Reviews, Quarterly Business Reviews & Weekly Business Reviews to track performance.

• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.

• Send reports/MIS to the Operations team on the progress/pending status of activities

• Participate in Internal & External Calibrations

• Manage Knowledge Check for New Hires & Production Staff

• Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills and abilities-

• Very Strong written and verbal communication skills (English)

• Customer/ Client Handling Skills

• Open to Work in 24X7, 6 days working Rotational

Desired Candidate Profile-

• Graduate

• Min 1 years’ experience as a Trainer (Mandate)

• Solid understanding of and experience in product training in domestic / International BPO domain

📌 BPO Process Trainer (Lucknow)
🏢 WOODROCK INFOTECH PRIVATE
📍 Lucknow