Process: Sales & Customer Service

Employment Type: Full-Time

We are looking for confident and customer-focused professionals to join our International Voice Process team. The role involves handling international customers over calls, providing customer service, resolving queries, and identifying sales or upselling opportunities.

Key Responsibilities

- Handle inbound and outbound calls with international customers.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer queries, complaints, and service-related issues professionally.
- Promote and sell relevant products/services to customers.
- Identify upselling and cross-selling opportunities.
- Follow up with potential customers and convert leads into sales.
- Maintain accurate customer and call records in the CRM.
- Achieve defined sales, service, quality,



and productivity targets.
- Maintain professional communication and a positive customer experience.

Requirements

- Excellent English communication and conversation skills.
- Comfortable speaking with international customers.
- Good listening, convincing, and negotiation skills.
- Customer-oriented approach with a sales mindset.
- Basic computer and CRM knowledge.
- Ability to work in Night/rotational shifts.
- Prior experience in international voice, BPO, telesales, customer service, or international calling will be an advantage.
- Freshers with solid English communication skills can also apply.

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