- Make outbound calls and/or handle inbound customer calls.
- Explain company products, services, offers, or processes clearly.
- Understand customer requirements and provide appropriate information.
- Handle customer queries and complaints professionally.
- Follow up with potential and existing customers.
- Generate leads and schedule appointments when required.
- Maintain accurate call and customer records in the CRM/system.
- Achieve daily, weekly, and monthly calling targets.
- Coordinate with the sales and customer-support teams.
- Follow company scripts, processes, and quality standards.