Customer Support ExecutiveJob Title: Customer Support Executive

Department: Customer Support / Operations

Employment Type: Full-time

Location: Bangalore ( HSR Layout & Frazer Town )

Job SummaryWe are looking for a customer-focused and enthusiastic Customer Support Executive to handle customer queries, resolve issues, provide accurate information, and ensure a positive customer experience. The ideal candidate should have strong communication skills, patience, problem-solving ability, and a professional approach.

- Key ResponsibilitiesHandle customer queries through phone calls, email, chat, and other communication channels.
- Understand customer concerns and provide appropriate solutions promptly.
- Maintain a high level of customer satisfaction and service quality.
- Resolve complaints and escalate complex issues to the concerned department when required.
- Follow up with customers to ensure issues are resolved effectively.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Coordinate with internal teams such as Sales, Operations, Finance, and Service for issue resolution.
- Provide customers with accurate information regarding products, services, orders, payments, and processes.
- Meet defined customer service targets, response times, and performance standards.




- Identify recurring customer issues and share feedback with the management team.
- Follow company policies, procedures, and customer service standards.
- Required SkillsExcellent verbal and written communication skills.
- Good listening and interpersonal skills.
- Strong customer-handling and problem-solving abilities.
- Ability to remain calm and professional while handling difficult customers.
- Basic knowledge of MS Office and customer support systems/CRM.
- Good follow-up and coordination skills.
- Ability to work independently as well as part of a team.
- Strong attention to detail.
- QualificationGraduate in any discipline.
- Prior experience in customer service, customer support, retail, BPO, or a similar role will be an advantage.
- Freshers with positive communication skills may also be considered.
- Key Performance Indicators (KPIs)Customer satisfaction score.
- First-response and resolution time.
- Number of queries/issues resolved.
- Complaint resolution rate.
- Customer retention and service quality.
- Adherence to company processes and service standards.

Ideal CandidateA proactive, customer-oriented professional who can communicate effectively, understand customer requirements, resolve issues efficiently, and consistently deliver a positive customer experience.

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