Ecofy Finance Pvt. Ltd. is looking for experienced and customer-focused professionals to join our Email & Chat Process team. The selected candidate will be responsible for handling customer queries through email and chat, resolving issues efficiently, and managing escalations with a high level of professionalism.
*Key Responsibilities*
* Handle customer queries and requests through email and chat channels.
* Provide accurate, timely, and professional responses to customers.
* Understand customer concerns and provide appropriate resolutions.
* Handle and resolve customer escalations effectively.
* Coordinate with internal teams to resolve complex customer issues.
* Ensure proper follow-up and closure of escalated cases.
* Maintain high standards of customer service and communication.
* Meet defined productivity, quality, and turnaround-time targets.
* Maintain accurate records and documentation of customer interactions.
*Candidate Requirements*
* Graduate in any discipline.
* Candidates with prior experience in Email, Chat, Customer Support, or Escalation Handling will be preferred.
* Excellent written and verbal communication skills.
* Strong problem-solving and customer-handling abilities.
* Ability to handle escalations professionally and calmly.
* Positive typing, email etiquette, and computer skills.
* Ability to work independently as well as part of a team.
* Candidates should be comfortable working Monday to Saturday, 10:00 AM to 7:00 PM.
*Compensation*
* Salary: As per experience and current CTC.
* Salary Hike: Hike on the candidate's previous salary will be offered.
* The final hike and compensation package will be based on interview performance, relevant experience, skill set, and overall expertise.