Key Responsibilities:

- Handle customer queries related to laptop, desktop, printer, software, and basic network issues.
- Diagnose and resolve hardware and software problems through phone, WhatsApp, remote support, or in-person assistance.
- Create service tickets and maintain accurate records of customer complaints and resolutions.
- Coordinate with customer's and repair technicians for issues requiring physical repair or chip-level service.
- Install and configure Windows, drivers, antivirus, essential software, and printers.
- Provide updates to customers on repair status, estimated cost, and delivery timelines.
- Follow up with customers after service to ensure satisfaction.
- Maintain a qualified, polite, and customer-friendly communication style.

Candidate Requirements:

- 2–3 years of experience in technical support, computer hardware,



or customer service preferred.
- Basic knowledge of laptops, desktops, Windows installation, software troubleshooting, printers, and networking.
- Good communication skills in Hindi and English; local language knowledge is an advantage.
- Ability to understand customer issues and explain solutions clearly.
- Comfortable using WhatsApp, email, Excel, and service-ticket systems.
- Basic knowledge of remote support tools is preferred.
- Responsible, patient, customer-focused, and able to work in a team.
- ITI, Diploma, or graduation in Computer Hardware, IT, Electronics, or a related field is preferred.

📌 Technical Support Executive (Kolkata)
🏢 PRB Infotech Sales and Service
📍 Kolkata