Job Title: Associate Customer Support Voice
Location: Hyderabad
Work Mode: In office
Employment Type: Permanent

Compensation

- Fresher: 2.4 LPA
- 6+ months experience: 2.8 LPA
- 1+ year experience: 3.0 LPA

Language Requirements

- Mandatory: English & Hindi
- Preferred: Kannada, Tamil or Malayalam
- SVAR: 48+

Qualifications

- Undergraduate/Graduate in any discipline
- Excellent verbal communication
- Strong comprehension, expression, tone and pronunciation
- Speech clarity, diction and fluency

Key Responsibilities

- Handle inbound and outbound customer calls professionally
- Maintain required login and production hours
- Follow break schedules and maintain punctuality
- Stay current with process knowledge and daily updates
- Deliver a customer-focused experience and resolve customer concerns effectively.

Working Schedule

- 10-hour total login / 9-hour production
- Male employees: 24/7 rotational shifts
- Female employees: rotational day shifts
- After training: 5 working days with 2 rotational weekly offs
- On-site in Hyderabad

Selection Process: HR Round Operations Interview SVAR 48 Client Interview.

📌 Associate Customer Support - Voice (Hyderabad)
🏢 Innova Software Services
📍 Hyderabad