Job Description:

- Led End-to-End Delivery of EU Regulatory Directives: Managed cross-functional project delivery for PSD2/Solid Customer Authentication (SCA) and DORA compliance across European card issuing and acquiring platforms, delivering 100% of milestones on time with zero regulatory findings.

- Bridge Between Legal, Product, and Tech: Authored comprehensive Business Requirement Documents (BRDs), functional specs, and process maps by translating complex EU mandates (Instant Payments Regulation, Consumer Credit Directive) into actionable technical backlogs for engineering teams.

- Global & Regional Stakeholder Management: Orchestrated alignment across 10+ cross-border business units-including Legal, Risk & Compliance, Regional Operations, and third-party scheme vendors (Visa/Mastercard)-to resolve cross-jurisdictional compliance bottlenecks.

- Process Optimization & System Integration:



Spearheaded gap analysis and target operating model (TOM) design for core payment switching and authorization engines, reducing dispute processing cycle time by 25% while adhering to scheme update mandates.

- Governance & Change Framework Ownership: Applied enterprise Agile/Hybrid Change Delivery Frameworks to track project risks, manage dependencies, and govern change execution across 4 parallel delivery streams with a budget scope exceeding $2M.

- Vendor & Third-Party Integration Management: Negotiated technical requirements and SLA frameworks with core banking software providers and card processors, mitigating integration risks and ensuring seamless deployment of regulatory patches.

📌 Business Analyst EU (Bengaluru)
🏢 Acme Services Private
📍 Bengaluru