About BiizlineBiizline is a B2B order management platform used by Indian MSME manufacturers, distributors and wholesalers. It replaces the WhatsApp-and-Excel mess with one digital order book. Our customers are factory owners and distributors, not IT teams. Most prefer Gujarati or Hindi and expect answers on WhatsApp, not on a support ticket portal.The roleYou are the voice of Biizline for these owners. You will handle their questions, unblock them inside the app, and make sure they keep using it after day one. This is not a script-reading job. You will be talking to business owners about their live orders, so accuracy and follow-through matter more than politeness.What you will doAnswer customer queries on WhatsApp, phone and email within our response time targetsGuide MSME owners and their staff through the app — placing orders, adding buyers, catalogue, offers, reportsRun onboarding calls for current accounts and make sure their first order goes liveReproduce reported issues, log them clearly for the product team,



and follow up until closedTrack every conversation in our system — no untracked chatsSpot customers who have gone quiet and reach out before they churnReport recurring problems and feature requests back to the founders weeklyWho you are1–3 years in customer support, customer success, telecalling or inside sales — B2B or SaaS preferredFluent in Gujarati and Hindi. Working English for written communicationComfortable explaining software to someone who has never used softwarePatient with repeat questions, firm on facts, honest when something is brokenBasic comfort with Excel/Google Sheets and any CRM or ticketing toolBased in Ahmedabad or willing to relocateGood to haveExposure to Tally, Zoho, Vyapar, Marg or similar tools used by Indian MSMEsExperience supporting non-technical, first-time software usersExperience in a startup where the process was not yet built

📌 Customer Support Executive (Ahmedabad)
🏢 Biizline
📍 Ahmedabad