- Provide Level 2 support for routing related incident across enterprise Packaging & Tools environment
- Troubleshoot and resolve issue and configuration updates
- Assist implementing routing change, patch selection policies, and configuration update
- Use basic Splunk searches to analyze logs, troubleshooting routing anomalies and support incident diagnosis
- Coordinate with service providers for circuit level escalations and performance issues.
- Monitor and track link availability interface status, and routing tables
- Maintain documentation including network topology diagrams , SPOs and incident records.
- Ensure tickets are uploaded with resolution details and escalated as needed within SLA timelines.
Key Competency:
- Strong interpersonal and stakeholder management skills
- Analytical thinking and problem-solving mindset
- Ability to work in a high-pressure workplace with 24x7 operations
- Strong documents and presentation skills
Process driven approach with attention to compliance and governance