Responsibilities:The Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions.Key Responsibilities1. Account Management & Relationship BuildingOwn and manage a portfolio ofstrategic/key enterprise accountsBuild solid relationships withCXOs, decision-makers, and influencersAct as theprimary point of contactfor all client interactionsDrivecustomer satisfaction and retention2. Revenue Growth & Business DevelopmentAchieverevenue, margin, and growth targetsIdentify opportunities for:UpsellingCross-sellingNew business within existing accountsDevelop and executeaccount growth strategies3. Strategic Account PlanningCreateaccount plansincluding:Business objectivesStakeholder mappingOpportunity pipelineAlign internal teams to deliver on account strategy4. Solution SellingUnderstand customer pain points and business challengesPosition company offerings asvalue-driven solutionsLead proposals, negotiations, and deal closures5.



Cross-Functional CoordinationCollaborate with:Pre-salesDelivery / operationsProduct / engineeringEnsuresmooth project execution and delivery6. Customer Success & RetentionEnsure successful onboarding and adoptionMonitor customer health and satisfaction (CSAT/NPS)Handle escalations and ensure timely resolution7. Governance & ReportingConduct regular business reviewsTrack:PipelineRevenue forecastsAccount performance metricsMaintain accurate CRM recordsKey Skills & CompetenciesStrongenterprise sales & account management experienceExcellentstakeholder management & communication skillsProven ability toclose large dealsStrategic thinking and problem-solvingNegotiation and commercial acumenAbility to managecomplex, multi-location accountsExperience & Qualifications5 –12 years of experience in:Key account management / enterprise salesExperience inB2B / SaaS / manufacturing / technology solutionspreferredMBA or equivalent (preferred but not mandatory)KPIs / Success MetricsRevenue growth from key accountsAccount retention ratePipeline coverage (e.G., 3–4X)Customer satisfaction (CSAT/NPS)Deal closure ratePlease share resumes with [email protected]

📌 Key Account Manager (Chennai; Bangalore) (Tamil Nadu)
🏢 A factory automation company (Funded Startup)
📍 Tamil Nadu