Job Description:

Job Code-11999

Job Title- Continuous Professional Development Specialist

Solution Line- Talent Development, People Organisation

Position type- Full Time

Work Location- Gurgaon/Bangalore

Working style- Hybrid

GCF Level- C25

Shift Time- 12PM to 9PM IST

People Manager role: No

Required education and certifications critical for the role-

Bachelor’s degree or equivalent years of industry experience.

Required years of experience –

2+ years of relevant experience in learning operations, learning deployment, HR operations, programme coordination, LMS administration or a related operational support role.

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT THE BUSINESS

Aon is a leading global skilled services firm providing a broad range of risk, retirement, and health solutions. Our colleagues provide clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.

GENERAL DESCRIPTION OF ROLE:

The Talent Development Operations team is part of Global People Operations and supports operational delivery across learning deployment, onboarding, early careers, CPD administration, Workday Learning operations, reporting, process support and stakeholder coordination.

The team enables Talent Development programs and processes to run consistently, efficiently and at scale. It partners with Learning Development and Deployment COE teams, People Strategy, business learning teams, People Operations, HR IT, HR Service Center,



Strada and other internal and external partners.

The Continuous Professional Development Specialist supports the delivery of Talent Development services by managing local regulatory CPD processes and related learning administration. The role helps ensure learning records, documentation, reporting and stakeholder handoffs are accurate, compliant and audit-ready.

JOB RESPONSIBILITIES:

The colleague is responsible for:

Local learning and CPD administration

- Manage local learning mailboxes and address CPD-related queries.
- Administer sponsorship, external training and professional development policy processes.
- Process contractual letters, verify claims on Workday and Unit4 platforms, and validate bond periods for leavers.

CPD process management
- Partner closely with local Compliance teams and escalate issues or concerns.
- Maintain learning records for regulated colleagues, including verification of supporting documentation.
- Maintain the CPD SharePoint site and ensure records are organized, current and audit-ready.
- Coordinate with appointed CPD vendors to support e-learning platforms and required CPD content.
- Manage annual CPD vendor renewal activities.
- Produce regular CPD reports and year-end reporting.

Data, reporting and service quality
- Manipulate and review large data sets to support reporting and insights.
- Format data into clear, easy-to-read outputs for stakeholders.
- Identify opportunities to simplify, standardize and improve CPD administration processes.

SKILLS/COMPETENCIES REQUIRED :





- 2+ years of relevant experience in CPD administration, learning operations, HR operations, compliance support or service delivery.
- Strong experience CPD Administration, Compliance Records, Workday Learning, Data Management, Reporting, Vendor Coordination, SharePoint Administration, Customer Service, Process Improvement, Attention to Detail.
- Strong customer service skills with the ability to communicate effectively with all levels of the organization.
- Strong planning, organization and project management skills.
- Ability to manage multiple activities with speed, accuracy and efficiency.
- Problem-solving, analytical and decision-making skills.
- Strong interpersonal, presentation and written communication skills.
- Ability to work independently and with limited direction.
- Advanced Microsoft Excel experience.
- Strong proficiency in Microsoft Word, PowerPoint, Outlook, SharePoint and Learning Management Systems; Workday preferred.

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.

#LI-SJ1 2586203

📌 Continuous Professional Development Specialist (Gurugram)
🏢 Aon
📍 Gurugram