We use cookies for the best user experience on our website, including to personalize content & offerings, to provide social media features and to analyze traffic. By clicking “Accept All Cookies” you agree to our use of cookies. You can also manage your cookies by clicking on the "Cookie Preferences" and selecting the categories you would like to accept. For more information on how we use cookies please visit our and Modify Cookie Preferences
Reject All Cookies Accept All Cookies
Senior Support Lead
India
Job Description
Senior Support Lead
Chennai, Tamil Nadu
Job Summary
JOB TITLE
Senior Data Governance Center - Collibra SaaS Platform Support Lead
LOCATION : Offshore/Onshore
OVERVIEW OF THE ROLE
As the Senior Data Governance Center - Collibra SaaS Platform Support Lead, you will play a pivotal role in ensuring the reliability, performance, and continuous improvement of the Collibra Data Governance SaaS platform for our Life Sciences and Healthcare clients. You will leverage your expertise in data governance and SaaS technology to support business-critical data initiatives, drive compliance, and enable data-driven decision-making across the organization. Your leadership will be integral to optimizing platform operations and enhancing data governance maturity.
DETAILED RESPONSIBILITIES
- Lead and oversee the support operations for the Collibra Data Governance SaaS platform, ensuring optimal system performance and user satisfaction.
- Manage incident response, problem resolution, and root cause analysis for platform-related issues, ensuring minimal disruption to business operations.
- Collaborate with cross-functional teams-including data stewards, business users, and IT stakeholders-to address data governance requirements and platform enhancements.
- Coordinate platform upgrades, patch management, and release deployments in accordance with industry and organizational best practices.
- Develop and maintain platform documentation, standard operating procedures, and training materials for end users and support teams.
- Monitor platform usage, performance metrics, and service level agreements (SLAs) to ensure compliance and drive continuous improvement.
- Support user onboarding, access management, and role-based security configurations within the Collibra platform.
- Advise on best practices for data governance, data quality, and metadata management using Collibra.
- Proactively identify opportunities for automation, process optimization, and innovation within the data governance support function.
- Serve as the primary point of contact for escalations and critical incidents related to the Collibra SaaS platform.
SKILL REQUIREMENTS
- 8+ years of experience in data governance, data management, or IT support roles, with at least 3 years of hands-on experience supporting Collibra Data Governance SaaS platforms.
- Deep understanding of data governance frameworks, metadata management, and data quality principles, preferably in the Life Sciences and Healthcare domain.
- Strong technical proficiency in SaaS platform administration, cloud computing concepts, and IT service management (ITSM) processes.
- Experience with incident management, troubleshooting, and problem-solving within enterprise-grade platforms.
- Excellent communication, stakeholder management, and leadership skills.
- Proven ability to document processes, create knowledge base articles, and deliver user training.
- Familiarity with regulatory requirements and data privacy standards relevant to healthcare and life sciences.
- Collibra Ranger or Collibra Certified Skilled certification is highly desirable.
- Experience with automation tools, scripting (e.g., Python, Shell), or integration with other data management solutions.
- Exposure to GxP, HIPAA, or other compliance frameworks in the healthcare or life sciences industry.
- Project management or ITIL certification is a plus.
Key Responsibilities
1. To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
2. To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
3. To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
4. To provide technical assistance to the team members in resolving customer issues.
5. To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
Skill Requirements
null
Other Requirements
null
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Copyright © 2026 HCL Technologies Limited
×
Cookie Consent Manager
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies.
Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Required Cookies
These cookies are required to use this website and can't be turned off.
Required Cookies
Show More Details
Required Cookies Provider Description Enabled
SAP as service provider
We use the following session cookies, which are all required to enable the website to function:
- "route" is used for session stickiness
- "careerSiteCompanyId" is used to send the request to the correct data center
- "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
- "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Cookies from provider SAPasserviceprovider are required and cannot be turned off
Functional Cookies
These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.
Consent to all Functional Cookies
Show More Details
Functional Cookies Provider Description Enabled
Vimeo
Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos.
Consent to cookies from provider Vimeo
YouTube
YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.
Consent to cookies from provider YouTube
Advertising Cookies
These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.
Consent to all Advertising Cookies
Show More Details
Advertising Cookies Provider Description Enabled
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
Consent to cookies from provider GoogleAnalytics
Google Tag Manager
Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more.
Consent to cookies from provider GoogleTagManager
LinkedIn
LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.
📌 Senior Support Lead (India)
🏢 HCLTech
📍 India