The role is responsible for retention, usage and revenue enhancement. Also plan actionable basis insights from market & data research.
- Responsible for Churn control
- Responsible for predictive churn analysis
- Analyse usage trends to predict probable drop in usage
- Responsible for devising and driving product strategy to gain market share
- Gather market intelligence and give feedback to product team to improvise the products basis market needs
- Responsible for capability building of U&R; team and equip them with the necessary product information
- Responsible for Database Management
- Responsible for Campaign Design & Management
Necessary
Skills Skills
- Advanced knowledge of products & technology
- Advanced business understanding
- Customer management
- Project management
- Networking and persuasion skills
- Market knowledge