Your role

Job description:

- Work towards the Mission statement provided for Power Technique Service (PTS) Division
- The Individual should bear positive attitude to make an efficient, agile and service driven organization
- The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight, Retain existing customer loyalties with increasing YOY.
- Ensure on-time booking of service hours in SJA module & manage forward planning of jobs
- Initiate Direct service to End customers & improve Direct Service business.
- Focus & achieve on timely completion of service issues
- Focus on all the service parameters & stay aligned to the target defined
- Implement ECBs, SB & Technical Changes as per PC Guidelines at field level
- Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely.
- Capable of conducting in house training for key customers & dealer team
- Organize Service Camps/Road Shows and other field activities
- Effective & timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, MYWARRANTY, POWERCONNECT, MAM2 etc.)
- Support product companies / Marketing for new product trails
- Identify Non-service Taking customers & Educate benefits of availing Genuine services & spares.
- Work on Dealer Team management - Guide dealer Service engineers & provide technical support for service request (Dealer & Customer), Stock recommendation & Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time.
- Support to achieve budgeted spares order booking & sales targets
- Drive self-serviceability module execution
- Capable of independently handling Service Quotes.

Customer Relationship:
- Collect customer feedback on service
- Analyse escalated customer-related problems and work with dealer team to resolve them
- Analyse factors causing dissatisfaction among customers,
- Review measures and take corrective action in coordination with Regional Service Manager,



Product specialist

Compliance with Corporate Guidelines
- Follow in letter and spirit the Atlas Copco Vision, Mission and core values
- Comply with the Atlas Copco Business Code of Conduct
- Comply with the policies and procedures communicated from time to time
- Perform any other tasks given by supervisor from time to time in order to enrich the Corporate Culture

To succeed, you will need

Qualifications : Degree or Diploma in Mechanical/Electrical Engineering

Knowledge :

- 3 to 8 years experience
- Service sales in Compressor / Construction/ Mining industries will be an added advantage
- Good knowledge on Air compressors, Engine will be preferred

Personality Requirements

- Good communication Skills with an open minded attitude
- Always Ready to gain Knowledge of products and channel dynamics
- Computer Skills - E-mails, MS Office must.
- Interpersonal skills - Approach to Customers professionally
- Energetic, enthusiastic and able to meet stringent deadlines
- Ability to Handle / Deliver under pressure
- Excellent eye for details and quality, able to carryout RCA
- Work requires willingness to travel within the designated territory in all modes at all times (Approx. 80% of Working time)
- Creativity / Innovative Ideas to resolve issues for satisfying Customers
- Basic knowledge on Spares Parts Business

In return, we offer you

- A friendly, family like atmosphere
- Plenty of opportunities to grow and develop.
- A culture known for respectful interaction, ethical behaviour and integrity.
- Potential to see your ideas realized and to make an impact.
- New Challenges and current things to learn every day

Job location

This role requires you to work on-site in Hubli, India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Uniting curious minds
Behind every cutting-edge solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

📌 Power Technique Customer Center - Field Service Engineer / Senior Service Engineer - Hyderabad
🏢 Atlas Copco
📍 Hyderabad