About Biizline Biizline is a B2B order management platform used by Indian MSME manufacturers, distributors and wholesalers. It replaces the WhatsApp-and-Excel mess with one digital order book. Most prefer Gujarati or Hindi and expect answers on WhatsApp, not on a support ticket portal.

Answer customer queries on WhatsApp, phone and email within our response time targets
Run onboarding calls for current accounts and make sure their first order goes live
Track every conversation in our system — no untracked chats
1–3 years in customer support, customer success, telecalling or inside sales — B2B or SaaS preferred
~ Fluent in Gujarati and Hindi. Working English for written communication
~ Comfortable explaining software to someone who has never used software
~ Basic comfort with Excel/Google Sheets and any CRM or ticketing tool
~ Based in Ahmedabad or willing to relocate

Exposure to Tally, Zoho, Vyapar, Marg or similar tools used by Indian MSMEs
Experience supporting non-technical, first-time software users
Experience in a startup where the process was not yet built

📌 Customer Services Team Leader - Chief Executive - Customer services (Ahmedabad)
🏢 Biizline
📍 Ahmedabad