HCLTech Hiring: Tower Lead - Service Now & Automation
? Location: HCLTech, Lucknow, Uttar Pradesh

? Experience Required: 15+ Years

Job Summary

The Tools & Automation Tower Lead plays a crucial role in ensuring the effective management and support of Service Now (SNOW) operations. This position is responsible for driving the successful resolution of escalations, delivering key reports, and implementing organizational initiatives that enhance operational efficiency and customer satisfaction.

Key Responsibilities

✅ Ensure Timely Generation Of Tower Level Revenue By Leveraging Snow Admin Capabilities And Automation Tools To Optimize Processes.

✅ Manage Escalations And Crisis Situations By Implementing Effective Solutions And Ensuring All Tasks Are Closed Within Agreed Sla Norms, Utilizing Java Script For Custom Scripting As Needed.

✅ Oversee Operational Hygiene By Validating Reports And Ensuring Service Delivery Aligns With The Agreed Statement Of Work (Sow), Using Rest/Soap API For Seamless Integration.

✅ Enhance Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks,



Incorporating Feedback And Best Practices From Angular JS For User Interface Improvements.

✅ Drive The Profit Improvement Plan (Pip) By Identifying And Implementing Automation Opportunities And Self-Driven Initiatives To Enhance Operational Efficiency.

Skill Requirements

✔ Proficient In Snow Administration And Support With A Solid Understanding Of Java Script.

✔ Solid Experience With Rest/Soap API For Integration And Automation Processes.

✔ In-Depth Knowledge Of Angular JS For Developing User-Friendly Interfaces And Applications.

✔ Familiarity With Operational Metrics And Service Level Agreements (Sla).

Must Have Skills

- Service Now
- Angular JS
- RESTful API
- Java Script

Good To Have Skills

- SNOW-IT Service Management

Other Requirements

- ITIL Foundation Certification (Optional But Valuable).
- Service Now Certified System Administrator (Recommended).

Interested candidates can share their resumes - [email protected]

📌 Servicenow Delivery Lead (Lucknow)
🏢 HCLTech
📍 Lucknow