Job Description HR Manager – Healthcare & Luxury Services n Company: Angel Health Centre n Location: Nariman Point, Mumbai n Employment Type: Full time n Industry: Longevity | Aesthetics | Hospitality n Experience: 5–8 years n Joining: Immediate / Early Joiners Preferred About Angel Health Centre n Angel Health Centre is a private, doctor-led longevity and aesthetics practice located at Nariman Point, Mumbai. n We are building a premium healthcare organisation focused on personalised care, longevity, aesthetics, diagnostics and an exceptional client experience. n As the organisation grows, we are looking for an experienced and highly hands-on HR Manager who can build a strong team, create effective people processes and develop a culture of accountability, professionalism and service excellence. The Role n The HR Manager will take ownership of the complete employee lifecycle at Angel Health Centre — from identifying and recruiting the right talent to onboarding, performance management, training, engagement, retention and exit management. n This is a hands-on role suited to someone who enjoys building an organisation rather than simply administering an established HR function. n The individual will work closely with the management and doctors to ensure that Angel attracts, develops and retains high-quality people who reflect the standards of a premium healthcare organisation. Key Responsibilities1. Recruitment & Talent Acquisition n n Own end-to-end recruitment across clinical, operations, front office, sales, marketing and management roles. n Understand manpower requirements with management and create hiring plans. n Source candidates through Naukri, Indeed, LinkedIn, recruitment consultants, referrals and direct sourcing. n Screen CVs and conduct first-level interviews. n Coordinate management and technical interview rounds. n Conduct reference and background checks. n Manage salary negotiations and offer rollouts. n Build and maintain an active talent pipeline for critical positions. n Reduce recruitment turnaround time and improve quality of hires. n 2. Onboarding & Induction n n Design and manage a structured onboarding process for every new employee. n Ensure documentation, policies, systems access and joining formalities are completed. n Conduct orientation around Angel's culture, standards and expectations. n Coordinate department-specific training. n Establish 30-, 60- and 90-day review processes for new employees. n Ensure new employees are integrated effectively into the organisation. n 3. Performance Management n n Help management establish clear KRAs and KPIs for every role. n Implement monthly and quarterly performance reviews. n Track employee performance against defined expectations. n Work with department heads to identify performance gaps. n Create Performance Improvement Plans where required. n Develop a transparent appraisal and increment framework.



n Build a performance-oriented culture with clear accountability. n 4. Training & Development n n Identify training requirements across departments. n Organise training in areas including: n Client experience n Communication n Grooming and professional conduct n Sales and consultation conversion n Service knowledge n SOP adherence n Leadership development n Coordinate external trainers where appropriate. n Maintain training calendars and employee development records. n 5. Employee Engagement & Culture n n Build a professional, positive and high-performance work culture. n Conduct regular employee feedback and engagement initiatives. n Identify employee concerns before they become retention issues. n Improve communication between management and employees. n Recognise and reward high-performing employees. n Develop initiatives to improve employee motivation and retention. n 6. Attendance, Leave & Payroll Coordination n n Maintain accurate attendance and leave records. n Ensure adherence to working hours, weekly offs and leave policies. n Coordinate monthly payroll inputs with accounts/payroll partners. n Maintain salary, incentive and employee documentation. n Resolve employee payroll and attendance queries. n Maintain accurate employee records and HR MIS. n 7. HR Policies & SOPs n n Develop and implement practical HR policies appropriate for a growing healthcare organisation. n Create employee handbooks, workplace policies and HR SOPs. n Ensure employees understand and acknowledge organisational policies. n Maintain confidentiality of employee and management information. n Support management in disciplinary matters and grievance handling. n Coordinate applicable statutory and employment-related HR compliance with relevant professional advisers. n 8. Employee Retention & Exit Management n n Monitor employee turnover and identify reasons for attrition. n Conduct structured stay interviews and exit interviews. n Recommend retention initiatives for key employees. n Manage resignation, notice period and handover processes. n Ensure proper clearance and exit documentation. n 9. Management Reporting n The HR Manager will maintain a simple monthly HR dashboard covering: n n Total headcount n Open positions n Time taken to hire n Offer-to-joining ratio n Employee turnover n Attendance and absenteeism n Probation status n Employee performance n Training completed n Employee grievances n Upcoming manpower requirements n Who We Are Looking For n The ideal candidate should have:



n n 5–8 years of progressive HR experience. n Strong hands-on recruitment experience. n Experience independently managing multiple HR functions. n Excellent communication and interpersonal skills. n Strong interviewing and candidate assessment capabilities. n Experience implementing KRAs, KPIs and performance management systems. n Good understanding of HR operations, attendance and payroll coordination. n Ability to handle confidential and sensitive employee matters with maturity. n Strong organisational and documentation skills. n Ability to work directly with founders, doctors and senior management. n High level of ownership and accountability. n Comfort working in a fast-growing organisation where systems and processes are still being built. n Preferred Industry Background n Candidates from the following industries will be preferred: n n Premium healthcare n Hospitals n Dermatology / aesthetic clinics n Cosmetic surgery n IVF / fertility centres n Premium dental practices n Longevity / preventive healthcare n Luxury hospitality n Premium wellness organisations n Other high-touch luxury service businesses n n Experience in healthcare is preferred but not mandatory for an exceptional candidate from luxury hospitality or another premium service environment. Qualifications n n Graduate degree required. n MBA / PGDM / postgraduate qualification in Human Resources preferred. n Strong working knowledge of MS Office / Google Workspace. n Familiarity with HRMS, ATS and recruitment platforms will be advantageous. n What Success Looks Like n Within the first six months, the HR Manager should be able to: n n Establish a structured recruitment system. n Significantly reduce hiring turnaround time. n Ensure all employees have defined roles, KRAs and KPIs. n Implement structured onboarding and probation reviews. n Establish regular performance reviews. n Improve attendance and employee accountability. n Build a training calendar. n Improve employee retention. n Establish a reliable HR MIS and monthly management dashboard. n Help create a culture appropriate for a premium, client-focused healthcare organisation. n What Angel Offers n n Opportunity to build the HR function of a growing premium healthcare organisation. n Direct exposure to senior management and doctors. n Significant ownership and decision-making responsibility. n Opportunity to recruit and develop a high-performance team. n Exposure to the emerging longevity and regenerative aesthetics sector. n Competitive compensation based on experience and capability. n Application n Candidates who enjoy building teams, creating systems and taking ownership are encouraged to apply. n Please apply with your updated CV, current compensation, expected compensation and notice period. n Immediate and early joiners will be given preference.

📌 HR Manager - Healthcare & Luxury Services (Mumbai)
🏢 Angel Health & Aesthetics Clinic
📍 Mumbai