Job Description

upGrad Job Title: Learner Success Mentor Location:

n

Mumbai Marol

n

Employment Type: Full Time Job

n

Description We are looking for a dedicated and student-focused Learner Success Mentor to support and guide our learners throughout their program journey. The ideal candidate will have a passion for mentorship, excellent communication skills, and a strong sense of ownership to help learners stay on track and successfully complete their programs.

n

Key Responsibilities

n

● Resolve day-to-day learner queries and ensure timely closures in line with defined SLAs

n

● Actively mentor learners by providing motivation, academic guidance, and goal-setting support ● Communicate weekly milestones to learners through email, WhatsApp, or phone calls

n

● Regularly review learner engagement data and update mentorship strategies accordingly

n





● Manage multiple learners efficiently and support them in identifying their key strengths and areas of growth

n

Skills Required

n

● Robust active listening skills to understand learner concerns effectively Excellent English proficiency—both spoken and written

n

● High degree of customer centricity to meet learner expectations and deliver a positive experience

n

● Ability to manage time, multitask, and maintain consistent communication

n

Qualification

n

● Graduate in any discipline

n

● Prior experience in mentoring, customer success, or academic support is a plus

n

Work Details

n

● 6-day work week

n

● Weekends mandatory (remote/WFH on weekends)

n

● 1 weekly off (weekday)

📌 Customer Success Executive (Mumbai)
🏢 upGrad International
📍 Mumbai