Engagement Manager
Responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.

Acts as a SPOC between the Customer and Newgen (both delivery and account management teams)
Positioning Newgen’s Product and/or services to the customers.
Identify continuous growth opportunities for new business as per account expansion target.
Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.
Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target.
Build proposals for the new opportunities and involve CRM / Business Head, as needed.
Create, review and periodic update of all opportunities at Salesforce.com.
Ensure for every delivery Client Sign-Off and acceptance are in place.
Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both)





Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition.

Implementation
Responsible for the end-to-end delivery – takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates.
Collection
~ Billing/ Contracting/ Raising of bill/Collection of Payment from the customer as per the agreed terms and timeline.

Qualification and Experience
~ MBA and/ or engineering from a premier institute.
~6 to 12 years of Exp and having 4-5+ Years of POST MBA experience in Delivery, Project management, Client Engagement or Presales.

Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM/ BPM practices
Ability to gather and analyze data and draw logical conclusions.
Thorough understanding of Project Management methodologies and tools.
Valuable analytical capabilities and excellent time management skills.
develop new opportunities to increase company visibility in the account. Will carry an annual billing target
Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.

📌 Client Manager / Senior Manager (Noida)
🏢 Newgen Software
📍 Noida