This is not a loan recovery or credit card collections role. There is no credit score, no regulatory lever, and no asset lock-in behind our receivables.
Recovery here is a value and relationship function.

The Collection Manager owns end-to-end collections for Quantum Leap Learning Solutions. The role is accountable for converting booked revenue into realised revenue at an 80%+ collection ratio, building a high-performing collections team, designing event-to-event collection strategies, and providing management with accurate revenue visibility through reports and forecasts.

This is a high-ownership, data-driven role that sits at the intersection of Sales, Finance, and Data, with direct impact on cash flow, refunds, and revenue predictability.

Collection Manager
Function: Revenue/Collections
Reports to: Head of Inside Sales

Collection Performance & Targets
- Deliver 80%+ collections against the total booked amount, event-on-event and month-on-month.
- Own collection KPIs, daily/weekly/monthly targets, and escalation thresholds.
- Drive recovery from partial-paid, overdue, and at-risk clients.

Lead, coach, and drive the collections team; Build review cadences (daily huddles, weekly performance reviews) and a culture of accountability.
- Identify capability gaps and run targeted training on objection handling, negotiation, and payment closure.
- Create, develop and own strategies which match the brand’s values and reputation.

Event-to-Event Collection Strategy
- Design and continuously improve collection playbook for each event/program cycle (PACE, BIC, BSW,



etc.).
- Define call cadences, communication scripts, follow-up windows, and conversion levers per cohort.
- Benchmark each event's collection performance and embed learnings into the next cycle.

Root Cause Analysis (RCA) on Misses
- Diagnose gaps whenever collection targets are missed by event, segment, ticket size, payment mode, and team member.
- Cross-functional Partnership (Sales & Data)
- Partner with the Sales & Operations team to share structured feedback on lead quality, commitment quality, and closure hygiene.
- Work with the Data team to identify revenue leakage, drop-off points in the payment journey, and high-risk cohorts.
- Translate data insights into operational actions for both Sales and Collections.

Identify, evaluate, and onboard NBFC partners to expand EMI and financing options for clients.
- Negotiate commercial terms, approval TATs, and rejection-rate improvements.
- Own the operational integration between NBFC partners, Sales, and Collections.

Build flexible, compliant payment plan structures (EMIs, milestone-based plans, deferred plans) to lift conversion of bookings into collections.
- Define eligibility rules, approval matrix,



and risk guardrails for each plan.

Work with Sales to re-engage partial-paid clients and stuck/non-moving booked data.
- Define joint Sales–Collections workflows for prioritization, hand-offs, and closure of dormant pipelines.

Own and publish the Collection Report (daily/weekly/monthly) and a rolling Collection Forecast for Management.
- collected, expected inflows, risks, and recovery actions.
- Experience

~5–8+ years in collections, recovery, or revenue operations.
~ Proven experience leading a collections team in EdTech, BFSI, NBFC, EMI/consumer finance, training/education, or high-ticket B2C environments.
~ Hands-on experience onboarding and managing NBFC partnerships is strongly preferred.

Robust team leadership and performance management.
comfortable with dashboards, Excel/Sheets, and CRM data.
Excellent negotiation, objection handling, and stakeholder management.
Ability to design payment plans and policy frameworks balancing conversion and risk.
Cross-functional partnership skills works seamlessly with Sales, Data, and Finance.

Key Performance Indicators (KPIs)

Collection % of Booked Amount
Event-on-Event Collection Growth
NBFC-funded Collections Share
Data-first decision making.
Opportunity to build the collections function, including NBFC partnerships and payment-plan products, from the ground up.
Work alongside high-performing Sales, Data, and Program teams driving flagship programs like PACE and BIC.

📌 Collections Manager (Contract) (Bengaluru)
🏢 Quantum Leap Learning Solutions
📍 Bengaluru