Job Description and DutiesnAssociate and Senior Associate Business Operations (UPI u0026 RuPay), NIPLnReports to: Lead, Business Operations, NIPLnJob Responsibilities: We are looking for an experienced and proactive Associate and Senior Associate Project Management and Business Operations The candidate will primarily handle Project Management role with regards to handling all requirement of the partners from Back-office perspective and will oversee the day to day functioning of UPI and RuPay operations. nnThe ideal candidate will handle Project Management, i.e manage the project end to end from Back Office perspective. Smooth payment operations, ensuring high-quality service delivery, regulatory compliance, and continuous improvement of operational processes n1. Project Management SkillsnWorking knowledge of UPI ecosystem (NPCI, PSP banks, TPAPs, issuers, acquirers) nAwareness of transaction flows, reversals, disputes, chargebacks, and settlementsnDependency management across IT, operations, compliance, vendor, and NPCI teams nManaging escalations and stakeholder expectationsnSOP creation and updates for UPI back-office activities nPreparing: BRDs / FRDs, UAT sign off documents, Compliance u0026 audit documentationnBasic understanding of SQL / data analysis is an added advantagenCoordinating UAT, signoffs, production rolloutsnTracking post-release issues and stabilizationnInfluencing teams without direct reporting authority n Decision making under operational pressuren2. UPI u0026 RuPay Operations OversightnHanlde end-to-end clearing and settlement operations for UPI and RuPay,



including settlement to domestic and international partners.nEnsure operational SLAs, TATs, and service benchmarks are consistently met.n3. Transaction Monitoring u0026 Issue ResolutionnReview and analyze transaction trends, declines, and exceptions identified by the team.nDrive decline reduction initiatives with banks, TPAPs, PSPs, and international partners.nAct as the primary escalation point for operational issues and incidents.n4. Payment System Maintenance u0026 CoordinationnWork closely with internal Technology, Product, and Risk teams to manage system enhancements, updates, and change requests.nConduct periodic operational readiness checks and support current feature deployments.n5. Regulatory u0026 Compliance GovernancenEnsure strict adherence to NPCI, RBI, and internal regulatory guidelines.nMaintain compliance documentation, process notes, SOPs, and audit readiness.nSupport internal and external audits with timely data and clarifications.n6. Data Analytics u0026 Business InsightsnCreate preparation of analytical dashboards, MIS, and operational reports.nTranslate data insights into actionable recommendations for product, business,



and senior leadership.nIdentify opportunities for automation and process optimization.n7. Stakeholder ManagementnRepresent Business Operations in discussions with Banks, TPAPs, international partners, and internal cross-functional teams.nConduct periodic performance reviews with stakeholders and ensure alignment on operational KPIs.nEnsure effective communication of updates, incidents, and insights to senior management.n8. Strategic InitiativesnSupport strategy formulation to optimize UPI u0026 RuPay transaction volumes.nWork on initiatives to improve customer experience, merchant acceptance, and partner performance.nInvolve in operational projects focused on scalability, efficiency, and risk reduction.nSkills u0026 Qualifications:nEducationnBachelors degree in Computer Science, Engineering, Finance, or a related field.nA postgraduate degree (MBA preferred) is an added advantage.nExperiencenMinimum 56 years of experience in payment systems, digital payments, or banking operations.nTechnical SkillsnStrong understanding of UPI, RuPay, and real-time payment systems.nExperience with transaction processing, settlement operations, dispute handling, and operational risk.nFamiliarity with RBI/NPCI guidelines, compliance standards, and data security norms.nSoft SkillsnExcellent communication, stakeholder handling, and presentation skills.nStrong decision-making, and conflict resolution abilities.nAbility to work under pressure, manage deadlines, and drive team accountability.nAnalytical mindset with a focus on operational excellence and continuous improvement. .

📌 Senior Associate Business Operations (Mumbai)
🏢 National Payments Corporation Of India (NPCI)
📍 Mumbai