Type: Full-Time, Permanent
Experience: 8–15 years
Location: Remote – Delhi NCR
Salary: ₹18–25 LPA
Industry Requirement: Candidates must have exclusive experience in the Publishing Industry, preferably in academic, scholarly, scientific, technical, or digital publishing.
Job Description
The overall purpose of this position is to develop and implement programs and events that build customer relationships and drive usage, engagement, and awareness of digital publishing platforms, publications, and related products across multiple communities, including librarians, engineers, R&D; management, researchers, students, and faculty.
The position will share accountability with sales and marketing management to:
- Build and maintain strong relationships with customers across India, the Middle East, Africa, CIS countries, and Bangladesh.
- Encourage usage and educate researchers, authors, librarians, administrators, and other stakeholders about digital publications, online libraries, authorship tools, and publishing platforms.




- Develop customer engagement initiatives that increase awareness, adoption, and usage of publishing products and platforms.
- Demonstrate solid resourcefulness and a solutions-oriented approach while managing multiple priorities, timelines, and customer requirements.

The position will be remote, based in the Delhi NCR area. This position has no direct reports.
Specific Duties Include, but Are Not Limited To
- Plan, organize, and lead awareness, training, and customer support programs through online, hybrid, and in-person formats.
- Develop and implement workshops, seminars, webinars, and events that educate customers and build long-term relationships with librarians, authors, researchers, engineers, students, engineering management, and faculty.
- Collaborate with sales management, client services teams, and regional sales representatives to prioritize activities and plan efficient travel itineraries across academic, corporate, and government customers.

📌 Client Services Manager (Delhi)
🏢 eJAmerica
📍 Delhi