This is not a loan recovery or credit card collections role. There is no credit score, no regulatory lever, and no asset lock-in behind our receivables. Recovery here is a value and relationship function. The Collection Manager owns end-to-end collections for Quantum Leap Learning Solutions. The role is accountable for converting booked revenue into realised revenue at an 80%+ collection ratio, building a high-performing collections team, designing event-to-event collection strategies, and providing management with accurate revenue visibility through reports and forecasts. This is a high-ownership, data-driven role that sits at the intersection of Sales, Finance, and Data, with direct impact on cash flow, refunds, and revenue predictability. Collection Manager Function: Revenue/Collections Reports to: Head of Inside Sales Collection Performance & Targets - Deliver 80%+ collections against the total booked amount, event-on-event and month-on-month. - Own collection KPIs, daily/weekly/monthly targets, and escalation thresholds. - Drive recovery from partial-paid, overdue, and at-risk clients. Lead, coach, and drive the collections team; Build review cadences (daily huddles, weekly performance reviews) and a culture of accountability. - Identify capability gaps and run targeted training on objection handling, negotiation, and payment closure. - Create, develop and own strategies which match the brand’s values and reputation. Event-to-Event Collection Strategy - Design and continuously improve collection playbook for each event/program cycle (PACE, BIC, BSW, etc.). - Define call cadences, communication scripts, follow-up windows, and conversion levers per cohort. - Benchmark each event's collection performance and embed learnings into the next cycle. Root Cause Analysis (RCA) on Misses - Diagnose gaps whenever collection targets are missed by event, segment, ticket size, payment mode, and team member. - Cross-functional Partnership (Sales & Data)- Partner with the Sales & Operations team to share structured feedback on lead quality, commitment quality,



and closure hygiene. - Work with the Data team to identify revenue leakage, drop-off points in the payment journey, and high-risk cohorts. - Translate data insights into operational actions for both Sales and Collections. Identify, evaluate, and onboard NBFC partners to expand EMI and financing options for clients. - Negotiate commercial terms, approval TATs, and rejection-rate improvements. - Own the operational integration between NBFC partners, Sales, and Collections. Build versatile, compliant payment plan structures (EMIs, milestone-based plans, deferred plans) to lift conversion of bookings into collections. - Define eligibility rules, approval matrix, and risk guardrails for each plan. Work with Sales to re-engage partial-paid clients and stuck/non-moving booked data. - Define joint Sales–Collections workflows for prioritization, hand-offs, and closure of dormant pipelines. Own and publish the Collection Report (daily/weekly/monthly) and a rolling Collection Forecast for Management. - collected, expected inflows, risks, and recovery actions. - Experience ~5–8+ years in collections, recovery, or revenue operations. ~ Proven experience leading a collections team in EdTech, BFSI, NBFC, EMI/consumer finance, training/education, or high-ticket B2C environments. ~ Hands-on experience onboarding and managing NBFC partnerships is strongly preferred. Strong team leadership and performance management. comfortable with dashboards, Excel/Sheets, and CRM data. Excellent negotiation, objection handling, and stakeholder management. Ability to design payment plans and policy frameworks balancing conversion and risk. Cross-functional partnership skills works seamlessly with Sales, Data, and Finance. Key Performance Indicators (KPIs) Collection % of Booked Amount Event-on-Event Collection Growth NBFC-funded Collections Share Data-first decision making. Opportunity to build the collections function, including NBFC partnerships and payment-plan products, from the ground up. Work alongside high-performing Sales, Data, and Program teams driving flagship programs like PACE and BIC.

📌 Collections Manager (Contract) (Bengaluru)
🏢 Quantum Leap Learning Solutions
📍 Bengaluru