About Biizline Biizline is a B2B order management platform used by Indian MSME manufacturers, distributors and wholesalers. It replaces the WhatsApp-and-Excel mess with one digital order book. Most prefer Gujarati or Hindi and expect answers on WhatsApp, not on a support ticket portal. Answer customer queries on WhatsApp, phone and email within our response time targets Run onboarding calls for current accounts and make sure their first order goes live Track every conversation in our system — no untracked chats 1–3 years in customer support, customer success, telecalling or inside sales — B2B or SaaS preferred ~ Fluent in Gujarati and Hindi. Working English for written communication ~ Comfortable explaining software to someone who has never used software ~ Basic comfort with Excel/Google Sheets and any CRM or ticketing tool ~ Based in Ahmedabad or willing to relocate Exposure to Tally, Zoho, Vyapar, Marg or similar tools used by Indian MSMEs Experience supporting non-technical, first-time software users Experience in a startup where the process was not yet built

📌 Customer Services Team Leader - Chief Executive - Customer services (Ahmedabad)
🏢 Biizline
📍 Ahmedabad