About the jobCustomer Support Executive delivers all aspects of support for TIGC products such as usability,content search and answers to customers inquiries.The Customer Support Executive will be providing effective and well-mannered support tocustomers in relation to their product or service by Phone, Chat and Email. This includes activefocus on enquiry resolution, a positive client centric demeanour always and ensuring that all thevital action is taken to resolve a customer’s query.YOUR DAILY TASKS· Respond to customer’s enquiries relating to information, product and fault calls resolvingas many queries as possible on the first interaction· Take inbound and make outbound calls to resolve and/or route customers across servicedelivery.· Log and classify all calls and requests for assistance in the customer relationshipmanagement system· Filter and call out enquiries related to other aspects of the business and handover to theappropriate department· Handle the resolution process for customers relating to data and applications for aparticular product/s and contact· Coordinate enquiry resolution progress and proactively call customers with a statusupdate or resolution if queries cannot be resolved on initial interaction· Follow the appropriate procedures to respond to issues and update our customers whenoutages of a major nature occur· Call out problems affecting several customers or influencing the timely resolution of onecustomer’s enquiry, including customer concerns to the team leader and other support,sales, engineering, or resolver groups as appropriate· Recognize and raise recurring problems, inferior processes, or outdated procedures· Accept additional projects or areas of responsibility that will improve the team’sperformanceWhat Do You Need To Bring· 2+ years of Email/Chat/Voice Process experience.· BA/ BS / BCom degree or educational equivalent· Business level, both written and spoken fluency in English· Experience in a customer service or contact center setting preferred· The ability to learn and become specialists in products and develop a soundunderstanding· Positive approach to undertake additional projects and responsibilities from time to time· Strong working knowledge of external systems, PC-based internet, and softwareapplications (Internet, Microsoft Office - Outlook, Word, Excel)· Ability to work independently while making sound business decisions on caseinformation.· Well-developed sense of urgency and follow-through· Time Management and Adherence to schedules· Willingness to work hard and have fun doing it!Competencies:· Customer Focus· Listening· Problem Solving· Composure· Drive for Results· Ethics and Values· Integrity and TrustENGLISH & HINDI MandatoryWorking Hours : Rotation shift & Week offsWork Location : Bangalore

📌 Customer Support Executive (Vasanth Nagar)
🏢 The Indian Garage
📍 Vasanth Nagar