About us:
Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.
Location: Bangalore, India
Experience: 5 to 8 years

Description
Senior Engineer for the Engagement Center Technology & Intelligence organization responsible for Architecture, design and development of our Next Generation Customer Contact Capabilities and Omni Channel Servicing which includes Inbound and Outbound servicing, Digital servicing, Voice response applications and Contact & Customer Experience ( CX ) Management.



You will be challenged with identifying cutting-edge ideas and proof of concept to deliver against the existing and future needs of our customers.
Responsibilities include:
Architecture, Design and Development of our Global Next Generation Contact Management Platform
Deliver GDHA enabled, highly available, fault-tolerant and scalable solutions that deliver performance at a global enterprise scale.
Develop a highly efficient and optimized Cloud infrastructure required to support the Platform in terms of robustness, scalability, availability and efficiency.
Create Platform Roadmap and develop long term Cloud Migration Strategies for the Platform.
Performance monitoring and tuning to optimize both the infrastructure and Platform Components
Performs hands-on solution architecture design work and actively participates in design and code reviews to ensure both delivery of desired business outcomes and alignment to enterprise standards.
Create Solution Artifacts providin

📌 Contact Center Solutions Architect (Bengaluru)
🏢 Tech Holding
📍 Bengaluru