POSITION SUMMARY

Set up accurate accounts for each guest upon check-in according to their
requirements. Assign room according to guest request and preferences whenever
possible. Ask for and enter Marriott Rewards information; sign guests up for
Marriott Rewards. Verify and adjust billing for guests. Block rooms in the
computer and identify designated requirements and requests. Communicate guest
and employee messages by printing and arranging for delivery. Run and check
daily reports/contingency lists. Identify and explain room features to guests.
Supply guests with directions and property information. Answer, record, and
process all guest calls, requests, questions, or concerns. Contact appropriate
individual or department to resolve guest call, request, or problem. Follow up
with guest regarding satisfaction with guest-related issues. Dispatch bell staff
or valet staff as needed. Communicate parking procedures to guests/visitors.
Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and




unsafe work conditions to manager; ensure uniform and personal appearance are
clean and skilled; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others using
clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Comply with
quality assurance expectations and standards. Enter and locate work-related
information using computers and/or point of sale systems. Stand, sit, or walk
for an extended period of time or for an entire work shift. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as

📌 Guest Service Associate (India)
🏢 Marriott
📍 India