Service Relationship Manager - Small Business Enterprise-Sales
Roles and Responsibilities
* Ensuring customer’s closure request is processed timely
* Coordinate with relevant team to ensure correct resolution
* Highlight non adherence or delay in resolution from stakeholders to immediate
superiors for support
* Execute best practices to ensure reduction in complaints and errors
* Display ownership in handling service requests of customers with accurate
resolution
* Update MIS/Reports accurately with details required
* Contribute towards improvement in TAT and NPS
* Take ownership in additional activities to drive team performance
📌 Service Relationship Manager-Small Business Enterprise-Sales (India)
🏢 Kotak
📍 India
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