Scale Labs is hiring a full-time Customer Success Manager for one of its clients in Delhi.

The role involves handling customer communication, resolving queries promptly, and ensuring a warm and seamless customer experience.

This is a full-time, on-site position. Freelancers should not apply.

This role is ideal for someone who is an excellent communicator, highly organized, patient, proactive, and comfortable handling customers across multiple communication channels.

Responsibilities:
Handle customer calls, DMs, emails, and WhatsApp communication
Respond to customer queries related to products, orders, exchanges, and deliveries
Follow up with customers and help convert abandoned carts
Provide a warm, prompt, and seamless customer experience across every interaction
Understand customer concerns patiently and proactively provide appropriate solutions
Coordinate with internal teams to resolve customer concerns and ensure timely closure
Follow up on pending orders, delivery updates, exchanges, and other customer requests
Maintain professionalism, patience,



and attention to detail in every customer interaction
Maintain accurate records of customer conversations, queries, and follow-ups
Identify recurring customer concerns and communicate relevant feedback to the internal team

Requirements:
Excellent communication skills in English (written and verbal)
Strong customer handling and relationship management skills
Highly organized with strong attention to detail
Patient, proactive, and solution-oriented approach
Comfortable handling customer communication across calls, DMs, email, and WhatsApp
Ability to handle multiple customer queries and follow-ups efficiently
Strong coordination skills and ability to work with internal teams
Skilled and empathetic approach towards customer interactions
Prior experience in customer success, customer support, customer service, or a similar role is preferred
Full-time availability only

Details:
Full-time | On-site – Delhi
Timings:

📌 Customer Success Manager (India)
🏢 Scale Labs
📍 India