Company Description
Jewels Infosystems is the creator of Jewels, a web-based ERP software designed specifically to streamline operations for the jewelry industry. The software assists in managing key aspects such as manufacturing, inventory tracking, order processing, e-commerce integration, and real-time reporting. Catering to manufacturers, exporters, wholesalers, and retailers, Jewels optimizes processes and facilitates growth across the supply chain. Its innovative solutions make operational management seamless and efficient, helping businesses achieve their goals.
Role Description
This is a full-time, on-site role for a Technical Support Executive located in Jaipur. The Technical Support Executive will interact with clients to provide technical support, troubleshoot software issues, assist in resolving system errors, and offer guidance on software features. Additional responsibilities include documenting technical cases,



ensuring prompt issue resolution, and maintaining high-level client satisfaction. This role is crucial in ensuring smooth software operations and providing a positive customer experience.
Qualifications
Technical proficiency in troubleshooting and resolving software-related issues
Knowledge of ERP systems and their functionalities
Solid communication skills for customer interaction and presenting solutions effectively
Experience in client support and documentation of technical cases
Ability to work collaboratively with technical teams to resolve complex issues
Familiarity with the jewelry industry or similar business processes is a plus
Bachelor’s degree in Computer Science, Information Technology, or a related field preferred

📌 Technical Support Executive (Jaipur)
🏢 Jewels Infosystems
📍 Jaipur