About the Role
We are looking for a motivated Apprentice – Sales GTM to support customer-facing
activities for Pearson’s digital products. The role will act as a liaison
between institutes and the sales team, helping ensure smooth communication,
timely report sharing, professional query handling, and effective coordination
for customer success. This role is ideal for a fresher or early-career
skilled who is eager to learn sales operations, customer relationship
management, and digital product support in the higher education space.

Key Responsibilities

* Act as a liaison between institutes, faculty, students, and the internal
sales team for digital product-related coordination.
* Serve as an account relationship executive for assigned institutes and
support day-to-day customer engagement activities.
* Generate, maintain, and share usage reports, activation reports, progress
updates, and other customer-facing reports using Microsoft Excel.
* Understand customer queries with empathy, respond professionally, and ensure
timely follow-up until closure.




* Handle customer base by resolving basic issues and routing technical or
product-related complaints to the appropriate customer support teams.
* Coordinate with sales, customer support, product, and operations teams to
ensure smooth implementation and ongoing usage of digital products.
* Track customer requests, pending actions, escalations, and closures in a
structured and timely manner.
* Support onboarding, activation, and communication activities for institutes,
faculty, and learners as required.
* Maintain a high level of professionalism, accuracy, and responsiveness in all
customer interactions.

Desirable Skills and Attributes

* Good working knowledge of Microsoft Excel, including report preparation, data
tracking, basic formulas, sorting, filtering, and formatting.
* Strong verbal and written communication skills with the ability to interact
confidently with customers and internal teams.
* Customer-first mi

📌 Apprentice, Sales (Bengaluru)
🏢 Pearson
📍 Bengaluru