1. Customer Focus and Guest Experience:
● Always demonstrate sincere customer focus and true appreciation for the guest experience.
● Familiarize and comply with the retreat’s overall vision and standards, thereby facilitating superlative
guest experiences.
● Respond to guests’ needs and feedback mindfully, ensuring guests receive qualified, efficient,
prompt, and wholehearted service.
● Handle any guest complaints or special requirements.
2. Wellness Program Development:
● Develop and maintain an adequate professional product program.
● Ensure consistent Som experience development to ensure that innovation and uniqueness are
maintained.
● Curate and promote different wellness programs.
● Curate exceptionally soulful pathways experiences and constantly make necessary changes in
accordance with the wellbeing theme and brand standards.
● Be aware of the ancient practices of Ayurveda, yoga, meditation, and Sattvic nutrition, with nature
expeditions and experiences.
● Integrate various holistic and metaphysical energy healing techniques such as Reiki, sound healing, art




therapy, color therapy, crystal/gemstone healing, therapeutic/medical/Ashtanga yoga, and meditation
into wellness programs
● Develop SOPs.
3. Revenue Management and Strategy:
● Implement and monitor upselling strategies to maximize Som revenue.
● Maximize the revenue and wholehearted guest experience potential, with a balanced focus on all
aspects of pathways.
● Manage preopening operations to ensure successful launch and revenue generation.
4. Client and Market Analysis:
● Analyze and interpret the needs of clients and offer appropriate solutions, options, and resolutions.
● Identify and target specific market segments for potential corporate clientele to promote Som services.
● Manage the sales and marketing plans for Som and the pathways by recommending growth efforts,
monitoring progress, and ensuring that the brand is competitively positioned within the local
marketplace.
5. Quality Control and S

📌 Head of Well-being (Talala)
🏢 Woods at Sasan
📍 Talala