We’re looking for a Client Support Associate to join our team and become the go-to person for clients who need solutions, support, and a great experience ??
? Location: Vadodara
? Experience: 1–3 Years
? Workplace: SaaS / Technology
? What You’ll Be Doing:
• Respond to client queries through email tickets & phone calls
• Guide clients on product features and system functionality
• Troubleshoot basic system & functionality issues
• Coordinate training, data migration & system reconfiguration
• Escalate complex issues to the right internal teams
• Ensure service quality and follow defined support processes
• Collaborate with internal teams to resolve client concerns
? What We’re Looking For:
✔️ 1–3 years of experience in Customer / Technical Support
✔️ SaaS experience preferred
✔️ Familiarity with helpdesk/ticketing tools — Zendesk is a plus
✔️ Excellent verbal & written communication
✔️ Strong problem-solving and analytical skills
✔️ Comfortable working assigned shifts, including Pacific Time-based schedules
✔️ Bachelor’s degree or equivalent experience preferred
? GenAI knowledge/usage will be an added advantage
⭐ Preferred Skills:
• Basic knowledge of Audit
• MS Excel fundamentals
• Strong organization & collaboration skills
• Open-minded attitude with a willingness to learn
If you’re someone who enjoys solving problems, helping clients, and learning new technology, this could be your next move ?
? Interested candidates can share their updated resume at
[email protected] or WhatsApp on (phone hidden) or tag someone who would be a great fit
📌 Client Support Associate (Vadodara)
🏢 Visio HR Corporation
📍 Vadodara